Faq

Ans: ChillShop is a premier destination for your daily-life home essentials. From outdoor toys for kids, such as 3D dragon kites and magnetic mazes & flying chess, to high-quality home décor options, such as electric fireplaces and chandeliers, we showcase a wide range of varieties. Besides this, we also provide fitness-related items such as a leg massager and Ab roller. For our smart technology enthusiasts, ChillShop presents a wireless floating light for the office/home, a portable phone holder, and a language translator pen.
Ans: Yes, our products are of high quality, ranging from outdoor toys and home decor to fitness equipment and smart technology gadgets, ensuring satisfaction and durability for our customers.
Ans: Select an item you want to buy from us on the website. Then, below the ‘Add to Cart’ option, choose between ‘Buy with Shop Pay’ or ‘Other Payment Methods’ based on your preferences. Proceed with your preferred payment method and confirm your order by completing the payout.
Ans: Choose the ‘Buy with Shop Pay’ option. If you already have a Shop Pay account, log in. Otherwise, sign up for an account by entering your email address and creating a password. Fill in all the necessary information and complete your payment to confirm your order.
Ans: We accept payments either through Shop Pay or Credit Card. Choose a payment method that fits your preferences. However, both payment methods are secure.
Ans: You can cancel your order as long as it hasn’t entered the shipping process. Orders usually move to shipping quickly, so it’s vital to contact us immediately for cancellation. Reach out to our customer support with your order number. Once an order has been shipped, it can’t be canceled. However, you can return the item to us in accordance with our return policy after receiving it.
Ans: You can contact us via chillshophub@gmail.com or call +96176537146.
Ans: If you’re not completely satisfied with your purchase, we’re here to help you! You can return the product you ordered within 30 days of receiving your order. However, ensure that the product is in its original condition and packaging. To initiate a return, contact our customer service team and share your order number and the reason for your return. We will provide you with instructions on how to send back your item(s). It should be noted that refunds are processed upon receipt and inspection of the returned item(s). Shipping fees may also apply when returning your purchase.
Ans: For your convenience, packages can be left at your doorstep without a signature unless you request or specify necessary delivery pick-up. If you prefer to sign for your delivery or have special instructions for the carrier, please indicate that when placing your order or contact our customer support to update your delivery preferences.
Ans: ChillShop is thrilled to offer complimentary standard delivery on all orders over $100! However, for orders under $100, a small shipping fee will be applied at checkout to cover transportation costs. Expedited shipping options are available at an additional charge if you need your order sooner. It should be noted all available shipping options and charges will be displayed during the checkout process.
Ans: Most of our products come with a manufacturer’s warranty that covers defects in materials and workmanship for a specified period from the date of purchase. Warranty periods and conditions may vary by product and manufacturer. Detailed warranty information can be found on the product pages of our website. Consider checking them out. If you still have queries about any product’s warranty, please get in touch with our customer service team for assistance.